Privacy Policy

1. Who we are

DriveCrest is a vehicle brokerage and affiliate referral business. We do not manufacture vehicles and we are not a lender. We help U.S. shoppers locate used vehicles listed by third-party retail partners (for example Carvana, Driveway, CarBravo, CarMax and AutoNation) and connect them by phone with a DriveCrest specialist who assists with vehicle selection, financing referrals and delivery coordination.

2. Information we collect

• Contact details you provide: first and last name, phone number, email address, street address, city, state, ZIP code and country.
• Vehicle and purchase details: the vehicle or body style you are interested in, target price or budget, and whether you intend to pay cash or seek financing.
• Optional qualification details you choose to share: date of birth, occupation, income type, approximate monthly income and best time to call.
• Messages and notes you type into our forms.
• Technical and marketing data: IP address, browser and device type, pages viewed, referring website and campaign parameters (UTM values), collected through cookies and similar technologies.

3. Information we do NOT collect

Do not submit sensitive identifiers through this website. We do not request or knowingly store full Social Security numbers, driver's license images, bank account numbers, or full payment card numbers through our web forms. Credit applications, if you choose to pursue one, are completed directly with a lender or retail partner — not on this site.

4. How we use your information

• To contact you by phone, SMS or email about the vehicle inquiry you submitted.
• To match your request to available partner inventory and prepare vehicle and pricing options.
• To refer you, at your request, to lending or retail partners who can complete a purchase or financing application.
• To measure advertising performance, prevent fraudulent or duplicate submissions, and improve our site and inventory selection.
• To meet legal, tax and record-keeping obligations.

5. How we share your information

We share the information you submit with: (a) our assigned DriveCrest specialist and internal staff; (b) retail and lending partners when you ask us to pursue a specific vehicle or financing option; (c) service providers who host our site, store lead records (including Google Sheets and Google Workspace) and deliver communications; and (d) authorities where required by law. We do not sell your personal information for money, and we do not share sensitive personal information for cross-context behavioral advertising.

6. Calls, SMS and marketing consent

By submitting a form you consent to be contacted by DriveCrest and its specialist at the phone number and email you provide, including by autodialed or prerecorded calls and text messages, about your vehicle inquiry. Consent is not a condition of any purchase. Message and data rates may apply. You can opt out at any time by replying STOP to a text, telling the specialist you no longer wish to be contacted, or emailing us. You may also unsubscribe from marketing emails using the link in any message.

7. Cookies and advertising technologies

We use strictly necessary cookies to keep your session and remember saved vehicles, plus analytics and advertising cookies (which may include Google Analytics and Google Ads conversion tracking) to understand how visitors find and use the site and to measure ad performance. You can block or delete cookies in your browser settings, and you can opt out of personalized Google advertising at google.com/settings/ads. Blocking some cookies may limit site functionality.

8. Data retention and security

Lead records are retained for as long as needed to serve your request and to meet legal and accounting requirements, typically no longer than 24 months after our last contact, unless a longer period is required by law. Records are stored in access-controlled systems protected by authentication, encryption in transit and row-level security so staff and customers can only access records they are authorized to view. No method of transmission or storage is completely secure.

9. Your privacy rights

Depending on where you live (including California under the CCPA/CPRA, and Virginia, Colorado, Connecticut, Utah, Texas and other states with comprehensive privacy laws), you may have the right to know what personal information we hold, to request a copy, to correct it, to request deletion, to opt out of targeted advertising or any sale or sharing of personal information, and to be free from discrimination for exercising these rights. To exercise a right, contact us using the details below; we will verify your request and respond within the timeframe required by applicable law. You may designate an authorized agent to act for you.

10. Children's privacy

This site is intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13, and we will delete such information if we learn it has been submitted.

11. Third-party sites

Our listings and referrals may link to partner websites and lender applications that we do not control. Their privacy practices govern the information you provide to them; please review their policies before submitting information.

12. Changes to this policy

We may update this policy to reflect changes in our practices or the law. The revised effective date will appear at the top of this page, and material changes will be highlighted on the site. Continued use of the site after an update means you accept the revised policy.